Leonaze Shipping Policy

At Leonaze, we want your order to reach you safely, securely, and without unnecessary delays. That’s why we work with DHL to deliver your purchases.

Order Processing

Orders are carefully prepared and dispatched after payment has been successfully confirmed.

Please allow 1–3 business days for your order to be processed and handed over to our delivery partner. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you’ll receive a shipping confirmation with tracking information where available.

Delivery

All Leonaze orders are shipped using DHL.

Delivery times can vary depending on your destination, customs procedures, weather, and other circumstances outside our control. The estimated delivery timeframe provided at checkout or during your order confirmation should be considered an estimate rather than a guaranteed delivery date.

DHL may contact you if additional information is required to complete delivery.

Tracking Your Order

Once your package has been dispatched, you can use the tracking details provided in your shipping confirmation to follow your delivery.

Please note that tracking information may take some time to become active after the parcel has been collected by DHL.

Customs & Import Duties

For international orders, your package may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country.

Any applicable customs charges, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Leonaze cannot control customs processing times or charges imposed by local authorities.

Delivery Delays

While we work to get your order to you as quickly as possible, occasional delays can occur due to circumstances such as:

• Customs inspections or clearance

• Severe weather

• Public holidays

• Incorrect or incomplete delivery information

• Carrier disruptions

• Events outside of our reasonable control

If your tracking information has not updated for an extended period, please contact us so we can assist you.

Incorrect Shipping Information

Please make sure your delivery address and contact details are correct before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to help, but we cannot guarantee that shipping information can be changed once an order has been dispatched.

Leonaze is not responsible for delays or additional costs resulting from incorrect or incomplete information supplied at checkout.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item received.

If your tracking information indicates that a parcel has been delivered but you cannot locate it, please contact us so we can help investigate the delivery with DHL.

Questions About Your Delivery?

If you have any questions about your order or shipment, please contact the Leonaze customer support team. We’re happy to help you with your delivery.

Thank you for choosing Leonaze.

Company name: QI INVESTMENTS LIMITED

Address: Flat 45 Hallam Court, 77 Hallam Street, London, United Kingdom, W1W 5HB

Company number: 09606569

Store Email: admin@leonaze.com